Everything about today seemed... off. It was probably because I woke up minutes before I had to leave for work, and I hate HATE rushing in the morning. I hate getting up as it is, but to have to rush out of bed and get dressed in a mad rush is even worse. And of course this caused my day to be off. No computer, a class of deaf students came in, a woman smelling like poo came in, and then those fun, interesting calls. Needless to say, once I got home, I crashed onto my bed and haven't moved since.
Whenever someone asks me what my job is, I usually give them a very brief and vague description. I do this not because I'm ashamed of my job but because it's just so difficult and long to explain. I honestly don't think I've told anyone exactly what it is I do. So, here it is:
I work for a company called
WCI. We are a leading distributor of products for the deaf and hard of hearing. I'm talking telephones/ttys, alarm clocks, signalers, personal listening devices, TV listening devices, and so forth. However, our main sell is something called the CapTel phone. And if you live in Texas, New York, or Florida, chances are you've seen our PSA. This phone is the grand-daddy of all our products. Our company lives and breathes CapTel. This phone is an amplified phone that captions out word-for-word everything that's being said to you --so you can hear what you can but read what you need to. It's not offered in every state (DE and MA are the only ones who don't have it) which means every state has their own rules and restrictions with this phone (state mandated vs. federally mandated). We have PSAs running in various states (never Illinois or Minnesota) which means people call us looking for more information.
My job: I am part of the customer service team. This means that I help answer calls. 90% of our calls are about CapTel but we do have people calling looking for other products. However, I am nearly last on the call queue because I focus more on the order entry side of the team (the Quality Assurance team). When people place orders, someone enters them into the computer system. They then get printed out and handed to me. I check to make sure there are no mistakes with names, addresses, product codes, pricing, etc. I then hand the orders to our Special Accounts manager who "final proofs" them and passes them off to our two warehouses (one at our office, the other in Wisconsin where CapTel ships from). I'm also the customer service administrative person, which means I make sure alllll the order needs are taken care of. I am currently establishing rapport with state programs and dealers; I am learning about our special accounts; and I do reporting. All while taking calls every now and then.
The majority of our customers are older. And surprisingly, hard of hearing. Which makes for some preeeetty interesting calls. I've had to scream in the phone to make myself heard. I've been yelled yet, cursed at, and been threatened with Florida's district attorney. We've had customers in our office who have urinated on one of our chairs and who've smelled like poo.
The job is never dull. And I thoroughly enjoy the people I work with. We're a small office (about 18 or so) and everyone is fairly young. We all get along with each other (for the most part) and some of my closest friends have come out of that place. Is it a forever job? No, it's not. But it's giving me a lot of good experience and things to put on my resume.
Which comes to the question: if it's not your forever job, keri... then what do you WANT your forever job to be? Well kids, I don't know. But, I'm looking into getting my teaching certificate so I can try teaching for a few years. And if I like it, then I'll go back to school and get my masters (and eventual Ph.D) in education. High school history is ideally what I'd like to teach, but if it were to be my forever job, then I'd want to teach college level history. But I'm still not letting go of finding some studio honcho to marry so I can live in luxury. However, I sorta decided I needed a back-up plan in case that didn't pan out.
So. That's basically the jist of what I do. Is it tiring? Yes, at times. Is it stressful? Yes, at times. But I go into work every morning not knowing what to expect. Which makes working at 7am tolerable.
If you ever go deaf, let me know. I gots you.